Return, Refund, and Warranty Policy

1. Contact Us Before Returning Any Item

Please do not send any product back before contacting us and receiving return instructions.

For return, refund, exchange, cancellation, compatibility, or warranty questions, please contact us at:

When contacting us, please include your order number, a clear description of the issue, and photos or videos when needed. Depending on the situation, we may ask for pictures of the product, packaging, connector, installation position, vehicle information, or measurements so we can review the issue accurately.

2. Damaged, Missing, Incorrect, or Defective Items

If your order arrives damaged, incomplete, incorrect, or has an obvious product defect, please contact us within 30 days of delivery.

After reviewing the information, we may provide a refund, exchange, replacement part, reshipment, or another suitable after-sales solution depending on the situation.

Please keep the product, packaging, shipping label, accessories, and damaged parts until we confirm they are no longer needed. If these items are discarded before review, it may affect the result of the claim.

If the cause of the issue is not clear, we may ask for reasonable checking, additional photos or videos, or return of the product for inspection. This may include checking the connector, installation position, wiring, or vehicle compatibility when relevant.

Before an issue is confirmed as a product defect, it will be reviewed under our normal return terms. If the product is later confirmed to have a manufacturing defect, we will provide a suitable after-sales solution based on the situation, such as a replacement part, reshipment, exchange, refund, return instructions, or another appropriate solution.

3. Check Compatibility Before Ordering

Please check the product page before ordering. Each product may have different fitment details and return terms.

• For door light products, please check details such as vehicle model and year, whether the vehicle has original door lights, connector type, installation position, logo pattern, or product version.
• For the Light Up Emblem series, please check the installation position, size, color, and installation requirements shown on the product page.

If you are not sure which option fits your vehicle, please contact us before ordering. We may ask for photos of your original door light, connector, emblem, installation area, or measurements to help you check.

If the product does not fit or cannot be installed because the customer selected the wrong option or provided inaccurate information, please contact us first.

If the issue was caused by the customer’s selection or information, it is not treated as a product defect. We will review the request based on the product type, item condition, packaging, accessories, and the return terms on the product page.

If we approve the return, the customer is normally responsible for return shipping and related costs.

If the issue was caused by us, such as a wrong item sent or incorrect product-page information, we will provide a suitable after-sales solution based on the situation.

4. Product Appearance and Personal Expectations

We try to show our products as clearly and accurately as possible, including photos, projection examples, colors, sizes, and installation information when available.

The final look may vary slightly because of the vehicle, ground surface, lighting, camera exposure, screen display, or installation environment.

If the product is not defective but does not match the customer’s personal expectation, please contact us first. We will review the request based on the product type and item condition. If we approve the return, the customer is normally responsible for return shipping and related costs.

5. Light Up Emblem Return Restrictions

Light Up Emblems are special products. Please check the size, color, and installation requirements on the product page before ordering.

After shipment, we normally cannot accept returns, refunds, or exchanges if the customer ordered the wrong item, size, or color.

If the problem was caused by us, we will provide a suitable after-sales solution based on the situation.

6. Customized and Personalized Products

Customized or personalized products are made according to the customer’s confirmed details. Once the customization details are confirmed and production has started, the order normally cannot be canceled, changed, returned, or refunded.

If a customized product has a confirmed manufacturing defect, please contact us with photos or videos. We will review the issue according to the product-page terms and the actual situation.

Problems caused by incorrect information provided by the customer, incorrect installation, misuse, modification, or other non-manufacturing reasons are not covered.

7. Single Accessories, Replacement Parts, and Partial Items

Some orders may include accessories, small parts, adapters, wires, clips, tools, or replacement parts.

If an accessory or small part is missing or has a problem, please contact us. After confirmation, we may send the missing part or provide a suitable replacement part depending on the situation.

Single accessories, replacement parts, or partial items in an order normally cannot be returned for a separate refund unless the item was purchased separately and the return has been approved by us.

Free replacement parts or parts resent as after-sales support do not have a separate refund value.

8. Return Condition

For approved non-defective returns, the product must be unused, uninstalled, complete, and returned with the original packaging, accessories, manuals, and related documents when available.

If the product has been used, installed, damaged, modified, returned incomplete, missing accessories, or returned in a condition different from what was described when the return was approved, we may reduce the refund amount or refuse the refund or exchange.

For defective or warranty-related returns, please follow the specific instructions provided by Customer Service.

9. Return Shipping Costs

Customers normally pay return shipping costs unless ADDCARLIGHTS confirms in writing that a different return-shipping arrangement applies to the approved return.

This includes wrong option selection, inaccurate customer information, personal expectation differences, or a change of mind.

Please use a trackable shipping service and keep the tracking number. The package is the sender’s responsibility until it reaches our approved return address.

Return shipping costs are not reimbursed unless ADDCARLIGHTS has confirmed this in writing before the return is shipped. If a different return-shipping arrangement applies, we will explain it or provide another suitable solution.

Please do not use expensive, freight-collect, or customs-charge-on-delivery shipping unless we approve it first.

10. Original Shipping Fees, Customs Duties, and Taxes

Original shipping fees are normally not refundable after the order has been shipped, including Standard Shipping and Expedited Shipping. If a shipping-fee adjustment is required by law or specifically approved by ADDCARLIGHTS in writing, we will handle it according to the confirmed situation.

Standard Shipping may include shipping service fees, customs duties, import taxes, handling fees, or similar charges paid to the shipping carrier or customs service.

Expedited shipping, shipping insurance, customs duties, import taxes, brokerage fees, VAT, handling fees, and similar charges are normally not refundable once paid.

Customers are responsible for customs duties, import taxes, and local charges in their country or region.

If a package is refused, unclaimed, returned because of a wrong address, or returned because customs fees were not paid, any refund will depend on the package condition, shipping costs, customs costs, product type, and product-page terms.

11. Refunds, Exchanges, and Reshipments

After an approved return package is delivered, we will inspect the item and notify you of the result.

If approved, we may provide a refund, exchange, replacement part, reshipment, or another suitable after-sales solution depending on the situation and product terms.

Approved refunds are normally issued to the original payment method. The actual processing time may vary depending on the bank, credit card company, or payment platform, and is not fully within our control.

Discounts, coupons, promotional value, Standard Shipping, Expedited Shipping, shipping insurance, customs duties, taxes, and similar charges normally cannot be exchanged for cash or refunded separately.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

A cancellation request does not mean the order has been successfully canceled. Cancellation is only confirmed after Customer Service confirms it.

Orders that have already shipped cannot be canceled. Any return request after shipment is subject to this policy and the applicable product-page terms.

Customized or personalized orders cannot be canceled or changed after the customization details have been confirmed and production has started.

13. Warranty

Warranty periods may vary by product and option. Please refer to the warranty terms shown on the product page at the time of purchase.

Warranty coverage is for confirmed manufacturing defects under normal use.

To request warranty service, please send your order number, proof of purchase, and clear photos or videos of the issue. We may also ask for installation photos, wiring details, vehicle information, troubleshooting details, or product return for inspection.

Warranty coverage normally does not apply to:

• Incorrect installation, wiring, drilling, disassembly, modification, or misuse;
• Damage caused by accidents, impact, water intrusion caused by installation, or external conditions;
• Wrong product selection or inaccurate customer-provided vehicle information;
• Normal wear, cosmetic changes, or appearance differences that are not product defects;
• Labor, installation, removal, diagnostic, vehicle repair, or other third-party costs;
• Products that cannot be checked because they were lost, discarded, or destroyed.

Replacement or resent products normally follow the remaining warranty period of the original order, unless the product page or law says otherwise.

14. Sale and Discounted Products

Sale, discounted, or promotional products are subject to the return and warranty terms shown on the applicable product page.

If the customer simply changes their mind, selects the wrong option, or no longer wants the product, sale or discounted products normally do not support return or refund requests.

Confirmed manufacturing defects will be reviewed according to the applicable warranty terms.

15. Applicable Law

This policy explains ADDCARLIGHTS’ return, refund, and warranty process. It does not limit any consumer rights that cannot be waived under applicable law. If mandatory law requires a different solution, the legal requirement will apply.