FAQ

Most frequent questions and answers

Addcarlights is an online store dedicated to provide best effect car door lights and interior&exterior car lights.

you can get touch with us by sending an Email to support@addcarlights.com .

We ship to  the North America, European Countries,Australia ,New zealand and part of Middle east countries.

Surely,of course. when you purchasing online using your credit card,all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card
payments, or cash on delivery.

If something is still missing, please contact us immediately.

Most of orders take 7~10 business days arrival. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes
available after 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as
well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

The installation details please refer to the installation guide page.

Firstly all ,please send a clear image to us; Secondly, choose and purchase the correct door lights model which fit for your car.

There are always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

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